Support

Something wrong, or something missing? Email us atsupport@ravita.app and a real person will get back to you, usually within a day.

Common questions

My Strava activities aren't showing up

Open Profile → Connections and check the last sync time. If it's stale, reconnect. Nothing is lost, and reconnecting brings back anything missed. You can also add the activity by hand in a few seconds.

A product I use isn't in the catalogue

Scan its barcode, or create a custom product from its label or ingredients. It saves to your library and works exactly like a catalogue item.

I want my data

Profile → Privacy & your data → Export everything I've logged.

I want my account deleted

Profile → Privacy & your data → Delete my account and data. It's immediate and complete. Write to us if you'd rather we did it.

I found something wrong in the nutrition data

Tell us which product and what's wrong. Catalogue accuracy matters more here than in most apps, because targets are computed from it.